Refund Policy
Last updated 6 August 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on the JMeterHub Pro subscription. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address used for the purchase, or email us at hello@jmeterhub.com and we will help you raise it. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
Cancelling your subscription
You can cancel your monthly Pro subscription at any time. Cancellation stops future renewals; your Pro features stay active until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one as described above if you are within the 30-day window.
Before you cancel
The JTL analyzer itself remains free to use without an account. If you want to keep copies of your saved analyses, export them to PDF before your Pro access ends.
Additional information
Paddle's own refund policy also applies to all orders.